MateOnZero tolerance for child sexual abuse and exploitation
MateOn, operated by POLPROG, prohibits child sexual abuse and exploitation (CSAE) in every form. This includes child sexual abuse material (CSAM), sexualization of minors, grooming, sextortion, trafficking, and any attempt to contact, solicit or meet a minor for a sexual purpose.
There is no warning and no second chance. When we confirm CSAE, we terminate the account immediately, remove the content and report to the competent authorities where the law requires it.
Adults only: 18 and over
MateOn is built for adults who meet for shared activities such as chess, cycling, running, walks and coffee walks. Nobody under 18 may use it, and our Terms of Service require every user to be at least 18 years old. We enforce this in several layers:
- Every member must confirm that they are at least 18 and give a date of birth, and a server-side check rejects any registration with a date of birth under 18.
- An account where a date of birth under 18 is entered is locked and cannot be used. When the mobile apps are released, they will be listed for an 18 and over audience.
- Accounts we find to belong to a minor are terminated and their data is deleted.
If you are under 18, do not use MateOn. If you believe a minor is using the app, report the account in the app or write to [email protected] and we will act on it.
What is never allowed
- Child sexual abuse material (CSAM) in any form, including drawings, renders and generated imagery.
- Sexualizing, or presenting in a sexual manner, any person under 18.
- Grooming, that is building a relationship with a minor in order to abuse or exploit them.
- Sextortion, and any threat to publish intimate imagery of a minor.
- Trafficking of minors, and any offer or solicitation of a minor for sexual purposes.
- Contacting, soliciting or arranging to meet a minor for a sexual purpose.
- Impersonating a minor, or presenting oneself as a minor.
How to report
You can report any profile, activity or match in MateOn, and choose a reason, including child safety. Reporting takes a few seconds. You can also block a person from their profile or from your match with them. You do not need to be the person affected in order to report.
- Open the profile, activity or match you are concerned about.
- Choose Report and select the reason that fits.
- Optionally block the person so they can no longer contact you.
- You can also email [email protected] with any detail you can share.
If a child is in immediate danger, contact your local emergency services first. Illegal material can also be reported to a national hotline through INHOPE (inhope.org), or in the United States to the NCMEC CyberTipline (report.cybertip.org).
What we do with a report
Every report enters our review queue, and reports about child safety come first in it. We cannot promise a fixed response time, but we handle these reports before any other.
- When a report gives us reason to believe a child is at risk, we can remove the content and suspend the account at once while we review it.
- Confirmed CSAE results in permanent termination of the account.
- We preserve the evidence that the law requires us to preserve, including when an account is deleted.
- We report to the competent authorities, and to organizations such as NCMEC, where the law requires it.
- A person whose account we terminated may not create a new one. If we find a new account, we terminate it too.
Legal compliance
We comply with the child safety laws that apply to us and, for our mobile apps, with Google Play's and Apple's child safety requirements. We keep these standards under review and update them when the law or the product changes. How we handle personal data, including data connected to a report, is described in our Privacy Policy.
Point of contact for child safety
For anything concerning child safety, including requests from law enforcement, platforms and regulators, write to [email protected] with "Child Safety" in the subject line and we will prioritize it. Operator: POLPROG.